Distributor Satisfaction Survey On an overall basis, how satisfied are you with FloSolve? 1 Being extremely unhappy / 5 Being extremely happy
You have indicated that you are unsatisfied with FloSolve. Will you kindly advise why?
How satisfied are you with the ease of doing business with our company? You have indicated that it is not easy to do business with FloSolve. Will you kindly advise why?
Do you consider FloSolve to be a value-adding business partner? You have indicated that FloSolve is not a value-adding partner. Will you kindly advise why?
Are you satisfied with FloSolve's overall communication efforts? You have indicated that FloSolve's communication efforts require improvement. Will you kindly advise why?
Can you contact any of our management members whenever you need to? You have indicated that you cannot contact our management members when you need to. Will you kindly provide more detail?
Can you count on our management team when you need help in making a sale? You have indicated that you cannot count on our management team when you need help in making a sale. Will you kindly provide more detail?
Are invoices from FloSolve complete and accurate? You have indicated that invoices from FloSolve are not complete and accurate. Will you kindly provide more detail?
Do you consider our staff to be helpful and accommodating when there is an issue with an invoice? You do not consider our staff to be helpful when there is an issue with an invoice. Will you kindly advise why?
Is pricing provided in a prompt and efficient manner? You have indicated that pricing is not provided promptly. Will you kindly provide more detail?
Are you satisfied with the procedure we use for proving quotes? You have indicated that you are unsatisfied with the procedure we use for providing quotes. Will you kindly advise?
Is FloSolve very responsive to telephone inquiries? You have indicated that FloSolve is not very responsive to telephone inquiries. Will you kindly provide more detail?
How satisfied are you with the marketing materials we provide to describe our products?
1 Being extremely unhappy / 5 Being extremely happy
You have indicated that you are unsatisfied with our marketing materials. Will you kindly provide more detail?
How satisfied are you with the design and functionality of our website?
1 Being extremely unhappy / 5 Being extremely happy
You have indicated that you are unsatisfied with the design and functionality of our website. Will you kindly provide more detail?
Is FloSolve's website informative and easy to use? You have indicated that FloSolve's website is uninformative and/or difficult to use. Will you kindly provide more detail?
Are you following FloSolve on social media? Will you kindly advise why?
Do deliveries arrive when promised? You have indicated that deliveries are not delivered when promised. Will you kindly provide more detail?
Are deliveries delivered with the correct documentation? You have indicated that deliveries are not made with the correct documentation. Will you kindly provide more detail?
Do all deliveries arrive in good condition? You have indicated that deliveries do not arrive in good condition. Will you kindly provide more detail?
If a delivery date changes, are you given sufficient warning to be able to deal with it? You have indicated that warning is not provided when a delivery date changes. Will you kindly provide more detail?
How satisfied are you with our product delivery lead times?
1 Being extremely unhappy / 5 Being extremely happy
You have indicated that our product delivery lead times are unsatisfactory. Will you kindly provide more detail?
When purchasing from FloSolve, is the correct items supplied? You have indicated that when purchasing from FloSolve, the incorrect items are supplied. Will you kindly provide more detail?
Is the method by which orders are placed with FloSolve, convenient? You have indicated that the method used for placing orders is inconvenient. Will you kindly provide more detail?
Is FloSolve accommodating when you need to make changes to an order? You have indicated that FloSolve is unaccommodating when changes need to be made to an order. Will you kindly provide more detail?
How satisfied are you with the level of technical support FloSolve provides?
1 Being extremely unhappy / 5 Being extremely happy
You have indicated that FloSolve's technical support is unsatisfactory. Will you kindly provide more detail?
Does FloSolve provide you with adequate training? You have indicated that FloSolve's training is unsatisfactory. Will you kindly provide more detail?
Are you notified when product training is scheduled?
In what ways can FloSolve improve our service to you?
