FloSolve Distributor Satisfaction

We conduct distributor surveys to measure the distributor satisfaction of FloSolve (Pty) Ltd.
We’d really like to find out how you, as a distributor of FloSolve, rate our service and how we can improve in order to better serve you in the future.

 

FloSolve Logo

Distributor Satisfaction Survey


On an overall basis, how satisfied are you with FloSolve?

1 Being extremely unhappy / 5 Being extremely happy

How satisfied are you with the ease of doing business with our company?

Do you consider FloSolve to be a value-adding business partner?

Are you satisfied with FloSolve's overall communication efforts?

MANAGEMENT


Can you contact any of our management members whenever you need to?

Can you count on our management team when you need help in making a sale?

FINANCE


Are invoices from FloSolve complete and accurate?

Do you consider our staff to be helpful and accommodating when there is an issue with an invoice?

SALES


Is pricing provided in a prompt and efficient manner?

Are you satisfied with the procedure we use for proving quotes?

Is FloSolve very responsive to telephone inquiries?

MARKETING


How satisfied are you with the marketing materials we provide to describe our products?

1 Being extremely unhappy / 5 Being extremely happy

How satisfied are you with the design and functionality of our website?

1 Being extremely unhappy / 5 Being extremely happy

Is FloSolve's website informative and easy to use?

Are you following FloSolve on social media?

STORES / LOGISTICS


Do deliveries arrive when promised?

Are deliveries delivered with the correct documentation?

Do all deliveries arrive in good condition?

If a delivery date changes, are you given sufficient warning to be able to deal with it?

EXPEDITING / PURCHASING


How satisfied are you with our product delivery lead times?

1 Being extremely unhappy / 5 Being extremely happy

When purchasing from FloSolve, is the correct items supplied?

Is the method by which orders are placed with FloSolve, convenient?

Is FloSolve accommodating when you need to make changes to an order?

TECHNICAL


How satisfied are you with the level of technical support FloSolve provides?

1 Being extremely unhappy / 5 Being extremely happy

Does FloSolve provide you with adequate training?

Are you notified when product training is scheduled?

In what ways can FloSolve improve our service to you?